Frequently Asked Questions
Booking & Reservations
How do I make a booking?
Browse our hotels or packages, select your dates and guests, fill in your details, and complete payment securely through Razorpay.
Can I modify my booking?
Contact our support team as soon as possible. Modifications are subject to availability and may incur additional charges.
What payment methods do you accept?
We accept all major credit/debit cards, UPI, net banking, and digital wallets through our secure Razorpay payment gateway.
Cancellation & Refunds
What is your cancellation policy?
Cancellation policies vary by property. Please check the specific cancellation terms displayed during booking. Visit our Refund Policy page for details.
How long do refunds take?
Refunds are processed within 5-7 business days after approval. The amount will be credited to your original payment method.
Check-in & Stay
What time is check-in and check-out?
Standard check-in is 2:00 PM and check-out is 11:00 AM. Early check-in or late check-out may be available on request.
How can I track my booking?
Use our Track Booking page with your booking number and registered email address to view your booking status and details.
General
How do I contact customer support?
Reach us via email at support@nainastaycation.com, call us at +91 98765 43210, or visit our Contact page.
Are the photos on the website accurate?
Yes, we verify all property photos. However, minor variations may occur due to seasonal changes or recent renovations.