Terms of Service

Acceptance of Terms

By accessing and using Naina Staycation's website and services, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

Booking and Reservations

When you make a booking through our platform:

• You must provide accurate and complete information
• You are responsible for all charges incurred under your account
• Bookings are subject to availability and confirmation
• All rates are subject to applicable taxes
• Special requests are subject to availability and cannot be guaranteed

Payment Terms

Payment terms for bookings:

• Full or partial payment may be required at time of booking
• We accept online payments through secure payment gateways
• All payments are processed in INR (Indian Rupees)
• Payment information is encrypted and secure
• You authorize us to charge the provided payment method

Cancellation Policy

Cancellation terms vary by property and package. Please refer to the specific cancellation policy displayed during booking. Generally:

• Cancellations must be made through our platform or customer service
• Refunds are subject to the cancellation policy terms
• No-shows may result in full charge
• See our Refund Policy for detailed information

Guest Responsibilities

As a guest, you agree to:

• Comply with property rules and regulations
• Respect other guests and property staff
• Report any damages or issues immediately
• Not engage in illegal activities on the premises
• Be liable for any damages caused during your stay

Limitation of Liability

Naina Staycation acts as an intermediary between guests and property owners. We are not liable for:

• Acts or omissions of property owners or staff
• Loss, theft, or damage to personal belongings
• Injuries occurring on property premises
• Service interruptions or unavailability
• Force majeure events beyond our control

Intellectual Property

All content on our website, including text, images, logos, and software, is the property of Naina Staycation or our licensors and is protected by copyright and intellectual property laws.

Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective upon posting to our website. Continued use of our services constitutes acceptance of modified terms.

Contact Information

For questions about these Terms of Service, please contact us:

Email: support@nainastaycation.com
Phone: +91 98765 43210